USELESS & PATHETIC CUSTOMER SERVICE - TAKEALOT!!!

The most pathetic customer service EVER!!! I bought a product which got delivered Saturday 23rd Oct. The product isn’t what I order (two different colors rather than the same color). I did a return request on Saturday and my husband tried to return the parcel on Monday at a Takealot office - which they didn’t want to accept without a Reference number. I logged another return request on Monday and logged a general query on Wednesday. I have been in e,ail conversations with one of their staff member’s requesting that some assist with a reference number. This is now Friday (one week later) and I logged another return request without any success and now received an email from this Takealot staff telling me that I need pot complete a permission for a 3rd party to get information. WHERE IS A 3rd PARTY INVOLVE? You TAKEALOT are the party that need to provide me with a reference number spica. Return and ask for a replacement product. USELESS!!!!