LS
Lezanne S
1 reviews | Active since Nov 2013
02 Mar 2016, 12:11
Useless!!!! Never buying from them again!
Ordered toys online. Delivery suppose to be within 7 to 9 working days. After 2 weeks I send an email to enquire where my goods are. Receive a stupid email, sorry, one of my items are out of stock. What about the other item that is in stock. No communication from them. I have to request to replace item that is out of stock. This was totally confusing to their staff and they messed up my order completely! No I am battling to get a refund from my order. Bad service! No communication! Useless! Will never buy from them again.
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takealot.com's replyOfficial
03 Mar 2016, 11:09Hello lezanneswart,
Please accept our sincerest apologies for our failure to properly communicate with you regarding your most recent order.
We are also truly sorry for the frustration experienced as result of the poor service received. Thank you for taking Sheena's call and giving us the opportunity to resolve this for you. We will be in touch once your replacement order has been authorised to confirm when delivery can be expected.
Regards
Takealot.com
Please accept our sincerest apologies for our failure to properly communicate with you regarding your most recent order.
We are also truly sorry for the frustration experienced as result of the poor service received. Thank you for taking Sheena's call and giving us the opportunity to resolve this for you. We will be in touch once your replacement order has been authorised to confirm when delivery can be expected.
Regards
Takealot.com
takealot.com's reply03 Mar 2016, 11:09
Official
Hello lezanneswart,
Please accept our sincerest apologies for our failure to properly communicate with you regarding your most recent order.
We are also truly sorry for the frustration experienced as result of the poor service received. Thank you for taking Sheena's call and giving us the opportunity to resolve this for you. We will be in touch once your replacement order has been authorised to confirm when delivery can be expected.
Regards
Takealot.com
Please accept our sincerest apologies for our failure to properly communicate with you regarding your most recent order.
We are also truly sorry for the frustration experienced as result of the poor service received. Thank you for taking Sheena's call and giving us the opportunity to resolve this for you. We will be in touch once your replacement order has been authorised to confirm when delivery can be expected.
Regards
Takealot.com