Useless F*cking service broken Xbox after two months

On 19 February 2020 I received my Xbox s,The 1 week of May it stopped working. Then logged a return with your returns department, which referred me to Powercare, I then contacted Powercare and was told that they no longer assist with any queries relating to Xboxs and to contact Xbox directly. I tried that but there is NO functionality on the website allowing me to create a ticket in order for me to log my issue!!! I was then told by Take A lot that they would collect my device and replace it. This was on the 18th of May. To date I still don’t have my device and I was then told the consultant had giving me incorrect information. That I needed to log the issue myself. I can’t log it as THERE IS NO PLACE TO LOG IT. The numbers take a lot gave does work and the Xbox website does not allow for anyone to log claims or repairs!!!!!! Take Alot still has my Xbox and telling me to log it for repairs, how the hell can I do it of I don’t have the Xbox and of the information the provided doesn’t work?????????? This is becoming really frustrating!!!! I paid an absurd amount of money for something that does'nt work after a few months!!!!! I demand an exchange or refund on my purchase, i cant keep being sent in circles for days with NO ONE ASSISTING ME. This is unacceptable and want to be compensated via an exchange or refund.