Useless

Appalling service on returns number MRRN-J7PBB-VEJ6. Our defective washing machine was collected on the 16th of January with assurances that it would likely be fixed or replaced within seven days. Given that we received a call from the repair company on the 25th of January (some nine days after collection) to confirm that they had not even received the broken machine, we tried to get an update from Takealot, only to be fobbed off with T&Cs that mention a 21-day returns policy. That should have taken us to the 3rd of February, but yesterday they again changed their stance and advised that this policy referenced 21 WORKING days, ie: Monday the 12th of February. They then noted that this policy ACTUALLY kicks in upon the receipt of the machine by the supplier, and not from the date of collection by Takealot. Today, we have contacted the company who were supposedly fixing the machine, for them to confirm that they only received the machine yesterday and, since more than 21 days have passed since the call was logged, will NOT be fixing it and will instead offer a credit note to Takealot, who can then refund us. Given that the cost of the same machine has doubled in the past 12 months and the delays are the fault of takealot, this is not a suitable option. Not even mentioning the R200 worth of phone calls that we have made to try and fix this shambles or the difficulty we are now having to try and get a damn update on next steps. I imagine the team at Amazon will be better placed with our future purchases. You should be ashamed of yourselves.