Useless delivery and bad reaction time to fix it.

According to the delivery tracking my parcel arrived at the incorrect dispatch zone at 09h09 yesterday. I only received a call about it at 2pm and was told it was already on route back to the warehouse to be corrected and I would be informed about the progress. This is apparently not an isolated event as it has apparently happened to a collegue at least three times with delivery to the same address. Eventually I had to phone them at 7pm and found out that the parcel was still sitting at the incorrect facility and was in fact never sent back to the warehouse. I was then put on the phone with the "manager" Steven. He assured me I would have my parcel this morning as it would be on the first run at 6:30 and that I would have an sms first thing in the morning. When I didn't hear anything I phoned again and spoke to a different manager who informed me that there is in fact no manager called Steven who works at any shift there. Now I still don't have the parcel which is a shared gift for a thirtieth birthday so my friend won't get his gift from any of us because of the poor service from takealot.