TM
Tshepo M
1 reviews | Active since Mar 2018
14 Oct 2022, 13:09
Useless Customer Service
I bought a Hisense 43" A4G Full HD Smart TV last year October 2021 and decided to return the TV on the 11th October 2022 because the TV was constantly buffering especially while using DSTV now. Now I checked the status of the item on the website and it says "Return declined after product evaluation" of which I don't even know the reason for the decline. No one had the guts to communicate with me the reason for that.
Such useless customer service. This should be my last time buying items on takealot. If I'm not happy with the item why don't you take it back and refund me the way I want as its not serving its purpose?
Totally unaceptabnle and what an embarassment from takealot. I need this sorted ASAP.
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Tshepo M's updateReviewer Update
14 Oct 2022, 15:43Now takealot gave me a lousy repyly:
"Please note, your return has been declined for the below reasons and will be shipped back to you:
item is not in original packaging
Buffering has something to do with the home network and not the TV"
I mean what.... How am I supossed to return the item with the package as I bought the item a year ago? Also I've returned 2 items before without the original package what's the difference on this?
Am I supossed to keep the boxes for items that I bought year ago?
It has nothing to do with the home network, I have 2 extra TV's and they not buffering. Its totally has nothing to do with my network, this is absurd.
"Please note, your return has been declined for the below reasons and will be shipped back to you:
item is not in original packaging
Buffering has something to do with the home network and not the TV"
I mean what.... How am I supossed to return the item with the package as I bought the item a year ago? Also I've returned 2 items before without the original package what's the difference on this?
Am I supossed to keep the boxes for items that I bought year ago?
It has nothing to do with the home network, I have 2 extra TV's and they not buffering. Its totally has nothing to do with my network, this is absurd.
TM
Tshepo M's update14 Oct 2022, 15:43
Reviewer Update
Now takealot gave me a lousy repyly:
"Please note, your return has been declined for the below reasons and will be shipped back to you:
item is not in original packaging
Buffering has something to do with the home network and not the TV"
I mean what.... How am I supossed to return the item with the package as I bought the item a year ago? Also I've returned 2 items before without the original package what's the difference on this?
Am I supossed to keep the boxes for items that I bought year ago?
It has nothing to do with the home network, I have 2 extra TV's and they not buffering. Its totally has nothing to do with my network, this is absurd.
"Please note, your return has been declined for the below reasons and will be shipped back to you:
item is not in original packaging
Buffering has something to do with the home network and not the TV"
I mean what.... How am I supossed to return the item with the package as I bought the item a year ago? Also I've returned 2 items before without the original package what's the difference on this?
Am I supossed to keep the boxes for items that I bought year ago?
It has nothing to do with the home network, I have 2 extra TV's and they not buffering. Its totally has nothing to do with my network, this is absurd.