useless customer care team

<p>I ordered a (very expensive) coffee machine friday last week and an hour later realised I had ordered wrong model so I called customer care to cancel it. At this time the item was still in their warehouse. I then called first thing Saturday morning to ensure the cancellation was in process and I was told it was and that I would get refund Monday this week - this said by one of the "supervisors". So I waited and then saw on tracking detail that the couriers picked it up Saturday afternoon, so I again called and was assured that they would get it back from couriers and refund me monday. In the meantime I was advised to order correct model which I did.</p> <p>Monday came, no correspondence from takealot so I called and was told they were busy waiting for courier to hand it back to them. Have called every day since and been told same thing. Today courier arrives with cancelled order item?????</p> <p> </p> <p>Takealot are good when everything is smooth but if there is a return or cancellation they are unable to handle it as this is the second time I have experienced their incompetence.</p>