USELESS AT DELIVERY THE CORRECT ORDER

I ordered 2 items from take a lot. They delivered JIK instead of a dog car seat cover. I logged the return / their fault online immediately. I got an email asking for photos, which i sent immediately. it is now 4 days later and I still do ot have my product, nor do i have any sort of feedback from takealot.com. I have tried to call. Their returns call line is out of order. No other department can assist. All they want to do is give me a reference number.... they are seriously not interested in the fact that I need my product that I ordered and paid for.... Come on takealot.com, why do you advertise delivery within 2 - 5 days when you cant even deliver the correct goods. Nor can you solve the problem. Nor can you stop insisting I get a reference number. Nor can you answer your call centre.... Delivery is your business so do what you say instead of taking my money without delivering the good