Useless and *********** Return Policy at Takealot

I bought 2 Samsung Gear Fit Pro watches in November 2019 (Order number ***9). Not too long after that one of the watches stopped working and because it was still under warranty, my account was credited and I was able to replace the one that was faulty.

However, the 2nd watch also just died and stopped working and I logged another return (Ref. RRN-1***) at the beginning of June 2020. I was notified by Takealot that the warranty of 6 months have expired and therefore they would have to send the watch to the supplier for repair. The last communication I received was from Keegan Pillay and Nombulelo Ntsepe saying that they will revert back to me once they receive feedback from the warehouse. PLEASE NOTE THAT I HAD TO PHONE TAKEALOT FOR AN UPDATE BECAUSE THEY TOO USELESS TO KEEP THEIR CUSTOMERS UPDATED ON ANY PROGRESS.

Today is the 18th of August and I still haven't received any feedback on the repair of this poor quality watch made by Samsung that Takealot sells to their consumers online. This means that Takealot and the supplier that they used is *****ing money from me and choosing not to take accountability for the useless products they sell on their website.

I will spread this message high and low to ensure that everyone knows how terrible Takelot is. Completely unacceptable customer service and *********** staff.