Used to sing their praises....not anymore!!!

I ordered an item & the wrong item was sent. I went onto the Takealot portal & requested a credit. Their system indicates that I have requested this. Having not heard anything more, I emailed Takealot asking when the item would be collected & the credit actioned. Receipt of this email has been acknowledged by Takealot. Some weeks down the road I have still not heard from them or had the package collected!!

Also, increasingly, they list items that after paying for, they then advise is not in stock. In the past that info would have been on the website so you would not purchase!?

This would never have happened with Takealot in the past? I don't know what's happened to their back up? Maybe they are on a cost cutting drive given the new competition & the new staff/systems are inadequate?