USED PRODUCT GIVEN TO ME WHILE I ORDERED A BRAND NEW ONE

I'm writing to express my disappointment and frustration with my recent experiences with Take a Lot. In March, I purchased a TV box from them, which started malfunctioning in May. After a lengthy process, I was finally refunded under warranty.

However, my latest purchase from Take a Lot has been even more disturbing. On July 19th, I bought another TV box, which I collected on the 22nd. To my shock, the box was unbranded, and the remote control had old, non-functioning batteries. The keyboard was also faulty, and the entire device was covered in dust. My daughter and I waited for the DStv technician, who usually helps me with connectivity issues, as I was struggling to get the TV box to work properly. Unfortunately, the box would only connect to YouTube, and the DStv app was an outdated version that's no longer compatible with DStv. Additionally, the Play Store wasn't functioning, making it a frustrating experience with the TV box overall. He didn't manage to visit me until August 3rd and a DStv technician and my daughter both confirmed that the item appeared to be used, with outdated apps that wouldn't connect to DStv.

I'm extremely dissatisfied with Take a Lot's quality control and customer service. I demand a full refund for this defective product and expect a higher level of respect as a customer. I've lost trust in the company and hope for a swift resolution. Kind regards.