Used and defective item

I returned an item on 28 April 2021 because the item was already used and in very bad condition. I received my so called replacement item today on 10 May 2021, with the worst ever service from Takealot. The used item I received and returned for a replacement was just wrapped up and sent back to me as is, no replacement was done from Takealot, just the exact same item I returned because of defect and damage was returned to me. I have never been as disappointed in a service as I am today.