CW
Caitlin W

1 reviews | Active since Feb 2016

09 Feb 2016, 18:38

[URL Removed] we're only happy when you see red

-Order initially placed for collection. I was informed via email that the order was available for collection by Thursday 28 January. Drove 54.8km to collect order, only to be told there was an error on the system and the order had not been processed.<br> -Order then changed from collection to delivery at the branch<br> -The following morning I received an email to say my order was ready for collection!!<br> -Once again I changed collection to delivery, noting that the driver must phone me upon arrival because the house is not accessible from the road<br> -11 days later, still no delivery and no phone call received<br> -Received an email saying they had tried to contact me, which was untrue<br> -Delivery then arranged for the 13th day between 14h00 and 16h00, but forgotten!! I sent a reminder at 15h30 and it finally arrived at 17h00. <br> -Despite numerous instructions to phone me upon arrival, the driver was shouting from his bike. He informed me that he had not even been told to phone!<br> -I requested to be compensated for my travel expenses i.e. 27.4km return = 54.8km @ R4.50/km<br> Total: R246.60<br> -Instead R100.00 was credited to my 'account', which is usless to me since I will never use Takealot again<br>

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Replies (1)
takealot.com
takealot.com's reply10 Feb 2016, 07:31
Official
Hello Cateline,

We are terribly sorry about the mishap that caused a delay in your delivery. Thank you for taking our complaints teams call today and allowing us to clarify things for you.

As per the discussion with you on the phone, we have noted your concerns to be forwarded to the relevant parties. This will be address so that we don't repeat issues like these again in the future.

Regards
Takealot.com