TF
Teri F
1 reviews | Active since Apr 2015
25 May 2015, 20:36
[URL Removed] sure don't give a flying fig!
About 2 weeks ago approached [URL Removed] regarding e-book purchases I had made a [URL Removed] to the approximate value of R2000.00.Surprise - they could not help me. I then contacted the call centre and sent through a long email to Eben who promised to get back to me - the clock is still ticking. No response yet. I want my e-books or I want a refund, PLEASE.
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takealot.com's replyOfficial
26 May 2015, 10:11Hello Teri Ferreira,
We're sorry for the troubles with this order & that we weren't able to assist you first time round. Our complaints team is looking into this matter & will be in touch with an update & hopefully a positive outcome to resolve this matter. We apologise that Eben hasn't come back to you on this yet & we've instructed the complaints team to also liaise with him & see why that didn't happen. Even if we weren't able to provide you with a solution yet, the least we should've done was keep you informed.
Please allow our guys a little bit of time to look into this after which they'll be in touch.
Kind Regards,
takealot.com
We're sorry for the troubles with this order & that we weren't able to assist you first time round. Our complaints team is looking into this matter & will be in touch with an update & hopefully a positive outcome to resolve this matter. We apologise that Eben hasn't come back to you on this yet & we've instructed the complaints team to also liaise with him & see why that didn't happen. Even if we weren't able to provide you with a solution yet, the least we should've done was keep you informed.
Please allow our guys a little bit of time to look into this after which they'll be in touch.
Kind Regards,
takealot.com
takealot.com's reply26 May 2015, 10:11
Official
Hello Teri Ferreira,
We're sorry for the troubles with this order & that we weren't able to assist you first time round. Our complaints team is looking into this matter & will be in touch with an update & hopefully a positive outcome to resolve this matter. We apologise that Eben hasn't come back to you on this yet & we've instructed the complaints team to also liaise with him & see why that didn't happen. Even if we weren't able to provide you with a solution yet, the least we should've done was keep you informed.
Please allow our guys a little bit of time to look into this after which they'll be in touch.
Kind Regards,
takealot.com
We're sorry for the troubles with this order & that we weren't able to assist you first time round. Our complaints team is looking into this matter & will be in touch with an update & hopefully a positive outcome to resolve this matter. We apologise that Eben hasn't come back to you on this yet & we've instructed the complaints team to also liaise with him & see why that didn't happen. Even if we weren't able to provide you with a solution yet, the least we should've done was keep you informed.
Please allow our guys a little bit of time to look into this after which they'll be in touch.
Kind Regards,
takealot.com