TN
Tyron N

1 reviews | Active since Jul 2015

13 Jul 2015, 11:23

[URL Removed] sold me a **** phone

On the 24th of November 2014 I bought a Samsung Galaxy S4.This was a cash deal and I received the device 2 days later,no issues.The phone worked fine except that it didn't have a few of the features that my cousins' Samsung Galaxy S4 had for example,the Swype function.I didn't query it as it wasn't an important function.8 months later (last week Saturday) I dropped my phone by mistake and the screen cracked,the device came on with all the usual start-up sounds,except I couldn't see a thing on the screen as the LCD was stuffed.My cousin reminded me that Samsung has a warranty called \ADH"";the consultant asked me for my IMEI number as she entered the IMEI she advised that I do not qualify for the warranty as the phone was old and out of warranty;I said that was impossible as the phone was bought under 12 months ago.she mentioned that I could have been sold a **** phone that wasn't registered under Samsung SA.is this even possible?is this why [URL Removed] is no longer in existence?how could a trusted name sell ****/pirated phones? """

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Replies (1)
takealot.com
takealot.com's reply13 Jul 2015, 13:18
Official
Hello tynaicker,

Thank you for taking Melissa's call earlier and allowing her to assist with this matter. We're sorry for the bad experience and concern caused and our buyer will investigate the matter further with the IMEI number you've provided. As requested and confirmed with Melissa we'll gladly process a return and refund for this purchase for you.

Kind Regards,
takealot.com