KC
Kameya C

1 reviews | Active since Sept 2015

17 Sept 2015, 15:05

[URL Removed] sells defective rotten stock!!!!

I purchased an item for my sisters babyshower, only to receive a mouldy bag with no plastic wrapping or anything over it. WORST experience to actually have the bag returned and another item sent to me. they refused to give me my money back until they received their defective rotten merchandise back!! They took their own time to collect the item (which I still have) and made promises that it will be done and I would have a new item to give to my sister at the shower! It is now one day before the shower and I am sitting without a present nor do I have any cash to buy her a new present!!! This is my first niece and I am very dissappointed!!! I HATE takealot and will never trust them or use their services again!

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Replies (1)
takealot.com
takealot.com's reply17 Sept 2015, 16:13
Official
Hello KameyaAli,

We're sorry for putting a damper on what should be an exciting time for you and your sister. It should not be necessary for you to come to Hello Peter to get the assistance you require and we'll address the manner in which this situation was handled with the responsible parties. Thank you for taking Melissa from our complaint's team call earlier and allowing her to assist in getting this situation resolved.

Once again we're sorry for the poor experience you've had and we'll make sure that your refund is processed ASAP so that you can get back to focussing on the babyshower and this special time with your sister.

Sincerely,
takealot.com