LR
Lauren R

1 reviews | Active since Feb 2016

17 Feb 2016, 18:39

[URL Removed] needs to get their s*#t together

I ordered a 5 piece baby bag set and the colour is supposed to be navy. When I received it the very next day, it was light blue. Then it took a week to be exchanged and when they eventually sent me the baby bags again it was still the wrong colour-light blue. Can the people who pack the bags in the boxes not see the difference between light blue and navy blue? It even says navy in the product description etc. Then they are now saying that they have a problem with the bar codes which quite frankly is not my problem. They should be able to see physically the difference in colour as it is a see through packet. Who knows how long it's going to take this time to exchange and replace. This was the first time I ordered from [URL Removed] and it will most definitely be the last time I order from them. They are pathetic and have completely wasted my time. I am so disappointed and really hope they get this exchange right this time.

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Replies (1)
takealot.com
takealot.com's reply18 Feb 2016, 07:17
Official
Hello Lauren Michele,

We are terribly sorry that you received the incorrect replacement for your return. Thank you for taking our complaints teams call today and allowing us the time to look into what has gone wrong.

We have forwarded your concerns to the relevant department and we will be in touch with you again tomorrow with details and to conclude this matter accordingly.

Regards
Takealot.com