[URL Removed] Messes up Order

I ordered a camera bundle online for myself and got someone else to pick it up for me who knows nothing about cameras.The order was approved and the collecting of a Canon 100D Twin lens Bundle Kit was approved. It was fetched by a friend and when I received it, it was the Canon 1200D and not the 100D that was given.<br> <br> I called to fix the problem and the first person at the call centre didnt try and help at all and told me the website is down so he cant help me. I went on to ask if i could go in and drop the wrong order and collect the new one and he said he didnt know how that works?! I asked him for a stock check number which he gave me but after 5 calls they still didnt answer.<br> <br> I called the call centre again and the next guy said that he could log a return but they need to do an investigation to see if it was the suppliers fault or theirs before they can replace the camera . Why must I wait for them to find out where they messed up before I can get my problem,that they caused, fixed? Surely the customers satisfaction should come first before you sort out your own companies problems?<br> <br> They then logged a complaint and said its going to take over 24 hours for them to investigate.