1 reviews | Active since Oct 2014
[URL Removed] late deliveries
[URL Removed] promised to deliver my parcel on the weekend of the 19th/12/2015. yesterday (21/12/2015) when I called to find out why the parcel was not delivered as promised I was informed by one of their floor manager at Mr Delivery that they don't do deliveries over the weekend. But in the same breathe I was promised that the delivery will take place the very same day (21/12/2015). Needless to say nothing materialised. This morning (22/12/2015) I phoned them....AGAIN! and was just given the run around and also told that they cannot give me a specific time. an sms was sent through to inform me that delivery will take place before 17h00 today. <br> A manager by the name of Maxwell told me that Natalie who deals with UTI the courier that has my parcel will phone me, I am still waiting for her call! This is really bad customer service at it's worst! I'm waiting desperately now for my parcel and TAKEALOT CAN REST ASSURED THAT I AM NEVER USING THEIR SERVICE AGAIN!! <br> EVEN THEIR RESPONSE ON TWITTER IS LACK LUSTER!
Thank you for taking our complaints team's call to confirm that delivery has taken place this morning. Once again we apologise for the inconvenience caused by not delivering your parcel to you as initially arranged. Our team will investigate why weekend delivery was offered to you when the courier allocated to your delivery is not able to deliver over weekends.
They'll revert back to you as soon as they've received the relevant feedback to clarify the situation.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to confirm that delivery has taken place this morning. Once again we apologise for the inconvenience caused by not delivering your parcel to you as initially arranged. Our team will investigate why weekend delivery was offered to you when the courier allocated to your delivery is not able to deliver over weekends.
They'll revert back to you as soon as they've received the relevant feedback to clarify the situation.
Sincerely,
takealot.com
