JS
Judes S

1 reviews | Active since Aug 2015

12 Aug 2015, 13:11

[URL Removed] Great Customer Services

I started buying online from take@lot in June 2014, since then I used it 7 times. Take@lot has great service, prices and on time deliveries. Yesterday (11-08-2015) I received a sms that my parcel will reach me before 15h00, but at 17h00 still no parcel. This morning I phoned and tried to find out what happened to my parcel, apperently they could not get hold of me, eventhough I was at home the whole day. Thus, the lady assured me that my parcel will reach me before 15h00 again and at 11h50 take@lot was at my door. Somtimes things can go wrong and we have no control over it. Therefore, I want to thank Take@lot for their Amazing customer services. The lady I spoke to on the phone (Tanya Rushin) was friendly, kind and helpful. I believe this is the first time phoning a custormer service that are actually friendly and willing to help. Well done [Email Removed]

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Replies (1)
takealot.com
takealot.com's reply12 Aug 2015, 16:14
Official
Hello JJvstad,

Thank you for sharing your great experience. Things don't always go according to plan first time around, but we'll always try and make it right as best possible. Thanks for your understanding and allowing us to reschedule delivery. Your support is much appreciated!

We'll make sure to pass your compliment on to Tanya. Look forward to hearing from you again!

Till then,
takealot.com