DH
Debbie H

1 reviews | Active since Aug 2009

18 Dec 2015, 10:20

[URL Removed] DISAPPOINTS - NO SPEED, NO ASSISTANCE

I place a lot of orders with TAKEALOT.<br> Suddenly their services sucks - I ordered a wallet which was IN STOCK. Two days later I am advised that OOPS, IT IS NOW SOLD OUT - But did I not place my order already? Why is this my problem? So I had to cancel the order.<br> Then I ordered stationery - Ooops, same thing, suddenly some of the items are either SOLD OUT or OUT OF STOCK - Why? When I placed the order, the goods were in stock! So I cancel the items (with a heavy heart). So the order's status changes to SHIPPED. Daaaaays later the items can not be traced because..... THEY HAVE NOT EVEN AS YET BEEN SHIPPED. So I phone Takealot and request that the order be cancelled because I am not in the licking ass game any longer. I will rather not shop from [URL Removed] again. So the lady says : NO REASON TO CURSE! And she places me on hold. Of course she does, their service sucks, it is extremely difficult to get hold of them and then when you do get hold of them, they turn the tables on you.<br> [URL Removed] is not as cute as I thought - MUCH MUCH EASIER, BUYING FROM THE SHOPS DIRECTLY

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Replies (1)
takealot.com
takealot.com's reply18 Dec 2015, 13:34
Official
Hello DebbieH,

We do our best to ensure that the details listed on our website are a true reflection of the actual stock availability. We largely depend on our suppliers and sellers to provide us with this information and regrettably it was outdated w.r.t. some of the items you've ordered. We'd like to apologise for the picking error which led to the shipping delay of the available items and realise that it has only contributed to an already frustrating situation. Shopping with us should be a pleasant experience and we're sorry that this has not been the case for you.

We have processed a refund to your bank account for all seven items in your last order. Your funds should reflect in your account in 2 - 3 working days depending on your bank's processing time.

Kind Regards,
takealot.com