RP
Rikus P
1 reviews | Active since Mar 2009
14 Jul 2015, 08:53
[URL Removed] delivered to the wrong person.
I communicated to them, wanting a delivery time, as we were not home on Monday 13 July.<br> They confirmed that delivery will only be done on Wednesday 15 July.<br> All of a sudden, Monday 13 July, at about 6pm we get a notice that the stuff was delivered and signed for by a DA HOOPER, who is totally unfami**** to us.<br> They could not deliver to my address as nobody was home.<br> Who this DA Hooper is, nobody knows.<br> I get the same response every time I send a query to [Email Removed] <br> They reply saying: \Good day
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
14 Jul 2015, 09:04Hello 1q2w3e,
We're sorry for the bad experience and for any concern caused. It's unacceptable that this matter hasn't been looked into further as it's certainly our responsibility to make sure parcels are delivered to the right person and address. We've instructed our complaints team to investigate this matter with the courier involved and we'll do our best to get this corrected ASAP and your parcel delivered to you as promised.
Our team will need some time to look into this and will be in touch as soon as they've gathered all the necessary information.
Sincerely,
takealot.com
We're sorry for the bad experience and for any concern caused. It's unacceptable that this matter hasn't been looked into further as it's certainly our responsibility to make sure parcels are delivered to the right person and address. We've instructed our complaints team to investigate this matter with the courier involved and we'll do our best to get this corrected ASAP and your parcel delivered to you as promised.
Our team will need some time to look into this and will be in touch as soon as they've gathered all the necessary information.
Sincerely,
takealot.com
takealot.com's reply14 Jul 2015, 09:04
Official
Hello 1q2w3e,
We're sorry for the bad experience and for any concern caused. It's unacceptable that this matter hasn't been looked into further as it's certainly our responsibility to make sure parcels are delivered to the right person and address. We've instructed our complaints team to investigate this matter with the courier involved and we'll do our best to get this corrected ASAP and your parcel delivered to you as promised.
Our team will need some time to look into this and will be in touch as soon as they've gathered all the necessary information.
Sincerely,
takealot.com
We're sorry for the bad experience and for any concern caused. It's unacceptable that this matter hasn't been looked into further as it's certainly our responsibility to make sure parcels are delivered to the right person and address. We've instructed our complaints team to investigate this matter with the courier involved and we'll do our best to get this corrected ASAP and your parcel delivered to you as promised.
Our team will need some time to look into this and will be in touch as soon as they've gathered all the necessary information.
Sincerely,
takealot.com