[URL Removed] DEFECTED PRODUCT, NO RETURN
On the 15th of September 2015, ordered for the purchased of a Samsung Galaxy S6 Edge+ LTE 32GB Gold.<br> <br> Logged a complaint on the 3rd of November 2015 and over three months later, did not hear from them.<br> <br> Terrible return policies and terrible service. Purchased a mobile phone for over R10,000.00 and they don't provide after service care. It seems to be that there is no warranty on their products.
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takealot.com's replyOfficial
23 Feb 2016, 16:25Hello ahmedjassat,
We are sorry that you had a poor customer experience with us. Our customer service agent thought that she had rep**** to you, explaining how to log a return, but unfortunately she made an error which meant that her email was not released from our systems.
We hope that our recent correspondence with you over email and phone has resolved your concerns and shown that we are indeed dedicated to providing great service.
Regards
Takealot.com
We are sorry that you had a poor customer experience with us. Our customer service agent thought that she had rep**** to you, explaining how to log a return, but unfortunately she made an error which meant that her email was not released from our systems.
We hope that our recent correspondence with you over email and phone has resolved your concerns and shown that we are indeed dedicated to providing great service.
Regards
Takealot.com
takealot.com's reply23 Feb 2016, 16:25
Official
Hello ahmedjassat,
We are sorry that you had a poor customer experience with us. Our customer service agent thought that she had rep**** to you, explaining how to log a return, but unfortunately she made an error which meant that her email was not released from our systems.
We hope that our recent correspondence with you over email and phone has resolved your concerns and shown that we are indeed dedicated to providing great service.
Regards
Takealot.com
We are sorry that you had a poor customer experience with us. Our customer service agent thought that she had rep**** to you, explaining how to log a return, but unfortunately she made an error which meant that her email was not released from our systems.
We hope that our recent correspondence with you over email and phone has resolved your concerns and shown that we are indeed dedicated to providing great service.
Regards
Takealot.com