MK
Mario K
1 reviews | Active since Mar 2009
17 Dec 2015, 20:06
[URL Removed] confusion, service mahem and lies
On 8 December I asked that [URL Removed] collect a portable aircon for repairs (replacement/refund). <br> Ever since, it has been a Dance Macabre: lies, dishonored promises of returned phone calls, deception by agents and their staff. Essentially they either don't want to deal with the matter, or they have no idea what they are doing.<br> <br> On Tuesday, Fedex collected the machine under duress it seems. The box was \larger"than the guy was expecting"
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takealot.com's replyOfficial
18 Dec 2015, 08:57Hello mkoppers,
Our complaints team tried to reach you last night to apologise for the hassles you've experienced with this return's collection. We're really sorry for the delay with your collection and for not updating the status of your return on time. This is not the level of service we pride ourselves on giving and we'll address the poor manner in which this matter was dealt with with the responsible parties.
We've instructed our returns management team to get in touch with you this morning. They'll provide you with a thorough update on the status of your return and will ensure that this request is concluded without a hitch from hereon.
Sincerely,
takealot.com
Our complaints team tried to reach you last night to apologise for the hassles you've experienced with this return's collection. We're really sorry for the delay with your collection and for not updating the status of your return on time. This is not the level of service we pride ourselves on giving and we'll address the poor manner in which this matter was dealt with with the responsible parties.
We've instructed our returns management team to get in touch with you this morning. They'll provide you with a thorough update on the status of your return and will ensure that this request is concluded without a hitch from hereon.
Sincerely,
takealot.com
takealot.com's reply18 Dec 2015, 08:57
Official
Hello mkoppers,
Our complaints team tried to reach you last night to apologise for the hassles you've experienced with this return's collection. We're really sorry for the delay with your collection and for not updating the status of your return on time. This is not the level of service we pride ourselves on giving and we'll address the poor manner in which this matter was dealt with with the responsible parties.
We've instructed our returns management team to get in touch with you this morning. They'll provide you with a thorough update on the status of your return and will ensure that this request is concluded without a hitch from hereon.
Sincerely,
takealot.com
Our complaints team tried to reach you last night to apologise for the hassles you've experienced with this return's collection. We're really sorry for the delay with your collection and for not updating the status of your return on time. This is not the level of service we pride ourselves on giving and we'll address the poor manner in which this matter was dealt with with the responsible parties.
We've instructed our returns management team to get in touch with you this morning. They'll provide you with a thorough update on the status of your return and will ensure that this request is concluded without a hitch from hereon.
Sincerely,
takealot.com