TD
Taiki D
1 reviews | Active since Jan 2011
22 Dec 2015, 17:25
[URL Removed] = Bad Service
Ordered order ***, was expecting it to be delivered this Thursday in time for Christmas. Sent an email this morning for them to check whether it will. Checked order status now to see what is happening and that person cancelled my order because it will only arrive after Christmas. I am FURIOUS! How dare they cancel an order. After phoning I was told that that product is not in stock and that is why it was cancelled. Checked in store and the product is still available and I was able to order it again. I want a manager to phone me and I want this order to be fasttracked. I have never seen such blatant bad service in a long time. My new order number is ***
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
22 Dec 2015, 19:52Hello taikid,
We're sorry for cancelling your order without informing you about it. This is not our standard operating procedure and we will address the poor processing of this order with the responsible department. The item which you have ordered is sold by a third party seller and we'll therefore liaise with our marketplace team in the morning to get clarity on why this order was cancelled and whether this item is available or not.
Our complaints team manager will be in touch with you in the morning as soon as she's received feedback from the relevant parties to assist with this matter.
Sincerely,
takealot.com
We're sorry for cancelling your order without informing you about it. This is not our standard operating procedure and we will address the poor processing of this order with the responsible department. The item which you have ordered is sold by a third party seller and we'll therefore liaise with our marketplace team in the morning to get clarity on why this order was cancelled and whether this item is available or not.
Our complaints team manager will be in touch with you in the morning as soon as she's received feedback from the relevant parties to assist with this matter.
Sincerely,
takealot.com
takealot.com's reply22 Dec 2015, 19:52
Official
Hello taikid,
We're sorry for cancelling your order without informing you about it. This is not our standard operating procedure and we will address the poor processing of this order with the responsible department. The item which you have ordered is sold by a third party seller and we'll therefore liaise with our marketplace team in the morning to get clarity on why this order was cancelled and whether this item is available or not.
Our complaints team manager will be in touch with you in the morning as soon as she's received feedback from the relevant parties to assist with this matter.
Sincerely,
takealot.com
We're sorry for cancelling your order without informing you about it. This is not our standard operating procedure and we will address the poor processing of this order with the responsible department. The item which you have ordered is sold by a third party seller and we'll therefore liaise with our marketplace team in the morning to get clarity on why this order was cancelled and whether this item is available or not.
Our complaints team manager will be in touch with you in the morning as soon as she's received feedback from the relevant parties to assist with this matter.
Sincerely,
takealot.com