AH
Anthony H

1 reviews | Active since Sept 2009

15 Feb 2016, 12:00

[URL Removed]

The facts:<br> 1. I purchased a watch \Crosshatch Mens Watch in Black with Blue Accents\"<br> 2. Nowhere on [URL Removed] website did it warn that this watch is not water resistance<br> 3. I had a shower and the watch flooded<br> 4. [URL Removed] response:<br> \"We have assessed your request and are unfortunately unable to grant an exchange, replacement or an account credit.<br> The most recent update to your return request is the following:<br> Declining return as the product is not water resistant. The product detail page also does not say that the item is water resistant\"<br> <br> I'm horrified that [URL Removed] associates themselves with products of this inferior quality and that they don't warn explicitly that the watch is not water resistant<br> <br> [URL Removed] please fix this or you'll lose a customer for life"

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Replies (1)
takealot.com
takealot.com's reply15 Feb 2016, 17:19
Official
Hello hugoav,

We are sorry that you are not satisfied with the outcome of your Return.

Thank you for taking Maxine's call earlier to provide clarity. As promised, we have sent an urgent escalation to our Operations Department for more information and will revert back to you as soon as feedback has been received.

Regards
Takealot.com

Best regards,