1 reviews | Active since Feb 2012
[URL Removed]
I would like to state my utter disgust in your handling of my delivery, I was sent an sms on Sunday stating that delivery would be made before 5 on Monday the 30th November. I thought let me phone at 3pm to find out what is happening. I was told not to worry and that my delivery would be there before 5pm, well 5pm came and went and I made another phone call and spoke to a lady who said she would track it at Rondebosch and try to still get it delivered last night, but promised to phone me to update me.... Well I am still waiting on that phone call. I have phoned in numerous times today and nobody could give me a date or time of delivery, and now I have been told it will be delivered Wednesday the 2nd Dec before 5pm.<br> <br> This is pathetic service, actually where is the service as there has been no service at all, I have spent untold amounts on phone calls and not once has your company had the decency to make contact with me.
We apologise for the frustration and delay caused by dispatching your parcel to the incorrect delivery hub. Thank you for taking our complaints team's call to address this matter with you. As discussed our courier management team has confirmed that they'll ensure that delivery takes place tomorrow via Skynet.
Once again we apologise for the poor communication w.r.t. this delay and for the inconvenience caused.
Sincerely,
takealot.com
We apologise for the frustration and delay caused by dispatching your parcel to the incorrect delivery hub. Thank you for taking our complaints team's call to address this matter with you. As discussed our courier management team has confirmed that they'll ensure that delivery takes place tomorrow via Skynet.
Once again we apologise for the poor communication w.r.t. this delay and for the inconvenience caused.
Sincerely,
takealot.com
