URGENT – Samsung Galaxy A25 5G Blocked as ****** (Order ***)

URGENT – Samsung Galaxy A25 5G Blocked as ****** (Order ***)

Good day,

I am writing to lodge a formal complaint regarding a handset purchased from Takealot.

Customer Name: Ndumi Ntsibande Contact Number: *** Product: Samsung Galaxy A25 5G 128GB Dual SIM – Light Blue Invoice Date: 12 May 2024 Invoice Number: ***9 Order Number: *** Purchase Amount: R4,935.00

The phone has recently lost network connectivity. Upon investigation, we were informed that the device has been blocked by MTN as ******.

We have also taken the device to Samsung for assessment, but they are unable to assist due to the handset being blacklisted.

This device was purchased legally through Takealot, and we therefore request urgent clarification on:

Why the device has been blacklisted.

Immediate removal of the blacklist status OR

A replacement device or full refund.

Kindly treat this matter as urgent, as the phone is currently unusable.

We request written feedback within 48 hours.

Regards, Ndumi Ntsibande ***