URGENT REQUEST FOR THE RETURN OF DAMAGED GOODS TO BE COMPLETED.

After years of ordering successfully with maybe a few minor glitches here and there and where I would always previously have given a 5star rating. In this case we are so disappointed in their service when it comes to the first return we had to arranged for a TV delivered with a cracked screen.

Firstly we packagaed straight back into the box, made 100% sure that everything was inside including the cable,manual etc and even showed the courier guy that collected it that it all was there before sealing it up in front of him.

Then came the the numerous queries regarding an update. Eventually we got one that stated there were missing accessories. Again numerous to and fros emails to determine that according to takealot the cable wasn't returned. I asked them to please double check as it was in the same plastic bag as the remote. Again emails from us following up continuously. to a point where I offered to purchase (already) done another cable for them to collect so we could finalise the return. Yet still nothing happening. This return was logged on 23 October 2025 and we are nearly two weeks in without a resolution. Quick to take our order and money. Not so quick to replace damaged goods delivered, with what we believe to be excuse after excuse.