URGENT REMOTE

Order universal aircon remote - 2weeks plus ago. Order from Take a Lot, as I need it urgently and I live in a rural Limpopo town. The "urgent" parcel arrived 2 weeks later, only to contain a cell phone cover. I contact Take a Lot the very next day and arrange to hand it in at the Wonderboom Junction pick up point, as I was in Pretoria. When I get to the pick up point, they refuse to take it. The return code is not on the system yet, although I had it on an email. I leave the parcel with my daughter so they can pick it up there, because for them to fetch it from my farm would take years. As per their request I send photos of all the barcodes on the parcel and the item, so that they can replace it with the correct "urgent" item. But NO - they first have to wait for the parcel to be taken back to their warehouse and then only the investigation can start. Once they have completed the investigation the will let me know the outcome.

So who is in the wrong here? I now have to wait another 2-3 weeks for my 'URGENT' remote. They will let me know when the investigation is done - very simple you sent the wrong product, proof was sent to you - send the correct one asap. Why must the incorrect product first be back in your warehouse. Cannot even say cancel the order because I doubt I will every get my money back.

Not impressed at all - last time I will use Take a lot. People can rave all they want. to me they are useless. Also placed an order for software - this took 2 weeks to arrive as well. At least the correct products was in the parcel.