Urgent Refund Complaint – Order No ***

Dear Takealot Customer Service,

On 16 July, I purchased a couch along with other items. While the other items were delivered, I cancelled the couch order after the price was changed.

Since then, I have been trying to obtain my refund without success. Your team requested my bank statement, which I provided, yet I keep being told the refund has been processed. However, after multiple visits to my bank, I can confirm that no funds have been received.

To date: • I have been sent from pillar to post without resolution. • The call centre agent I last spoke to refused to escalate my case. • This delay is unacceptable and is causing me significant inconvenience.

I am requesting: 1. Immediate escalation of this matter to a senior manager. 2. Proof of payment for the refund, including the date, amount, and reference number. 3. Payment of the refund without any further delay.

If this matter is not resolved within 5 working days, I will escalate it to the Consumer Goods and Services Ombud and other relevant consumer protection authorities.