Urgent: Ongoing Issues with Patio Set Collection

Dear Takealot Team,

I am writing to express my frustration regarding the ongoing issues I have faced with the collection of my patio set, which I originally ordered on the 3rd of March, 2025. While the delivery was timely and the assembly, though difficult, was manageable, I encountered several issues with the product itself. The set was missing *****s and bolts, and the material is already showing signs of damage, including seams pulling apart.

I initially logged a collection request on the 23rd of March, and I was informed that the set would be collected the following Monday (24th of March). Unfortunately, no one arrived. I then rescheduled the collection for Wednesday (26th of March), but due to unforeseen circumstances, I was unable to be home. I subsequently logged another request for collection on Monday, the 31st of March. Prior to this date, I received a call on the 27th of March asking if collection could take place on the Saturday (29th of March). I confirmed that I would arrange for someone to be there, but once again, no one showed up.

On Monday, the 31st of March, a representative arrived, took photos of the set, and left without further action. After this, I received a call (the first since the original return was logged), where I was informed that collection could not proceed because the patio set was not covered. I asked if I could cover it with black bags, to which they confirmed that this would be acceptable.

I then went on holiday and requested that the set be collected on the 7th of April. However, when the team arrived today, they again only took photos of the patio set (which was wrapped as per their instruction), and they informed me that the set would need to be disassembled before they would collect it.

I am extremely disappointed with the lack of clear and consistent information provided throughout this process. If the correct instructions had been communicated from the outset, the situation could have been resolved much sooner, avoiding significant inconvenience and frustration.

This level of service is unacceptable, and I kindly request that this matter be escalated to ensure a prompt resolution.