Urgent Consumer Complaint – Takealot MacBook Issue

I am reaching out to formally report an unresolved issue with Takealot regarding my MacBook, which remains faulty despite multiple attempts to have it repaired under warranty.

Despite numerous follow-ups, Takealot has failed to resolve the matter. They are now demanding an additional R10,000 for further repairs, which I believe is unreasonable under the Consumer Protection Act (CPA).

Initially, the MacBook was returned for a glitch issue, but it was sent back to me with horizontal lines on the screen. I immediately notified Takealot of this defect before using the device, as evidenced in my emails. They instructed me to return it for repairs, yet I am now being billed for an issue I did not cause.

After consulting Apple Support, I was advised to log a return, which I did. Despite following all procedures, I am now being forced to cover repair costs that should be handled under the warranty.

Steps Taken to Resolve the Issue: Provided video evidence of the defect. Followed all requested procedures, including removing the device from iCloud. Requested a replacement, refund, or repair under warranty, but my requests have been ignored. The device was returned to me with additional faults, making the issue worse. Due to these delays, I had to rent a laptop while working in Durban, resulting in additional financial strain.

This has had a negative impact on my work and is a significant inconvenience and disruption to my work. Financial losses due to not having a reliable device for nearly 90 days. Disappointment as a loyal Takealot customer since 2019.

I kindly request assistance in ensuring Takealot honors its obligations under the CPA. Specifically, I seek:

A full refund or a replacement of the faulty MacBook. Full coverage of repair costs under the warranty.

I am deeply frustrated with the ongoing back-and-forth. Every time the MacBook is returned, it comes back with a new issue, making me feel trapped in an unfair situation. Apple Support has confirmed that the device should be repaired under warranty, yet Takealot is forcing me into an unreasonable payment.

I hope Hello Peter can help bring attention to this matter and hold Takealot accountable.

Looking forward to your assistance.