Urgent Assistance Required: Incorrect Item Received - Order Issue

Dear Takealot Team,

I am writing to express my disappointment with a recent order placed with Takealot.

We ordered MannaBrew Coffee with the full description indicating Roasted Mesquite Beans. Upon collecting and opening the box, we discovered that we received Roasted Mesquite Beans Powder instead. This discrepancy is not our fault as consumers; the mistake was made by Takealot.

To make matters worse, when attempting to return the incorrect item via the Takealot app, we found it listed as non-returnable. This is unacceptable, as the error did not stem from our misunderstanding or actions.

We request your urgent assistance in resolving this issue. Please arrange for the correct item to be sent or provide a suitable resolution.

Thank you for your prompt attention to this matter.

Sincerely,