Update on - Incompetency is incomprehensible

Good morning everyone. Update on my takealot debacle. Multichoice no longer owns Take a lot, Mr Delivery & Superbalist, Naspers does.

The CEO is B Van Dijk The Chair is K.Bekker

I never had an issue with Take a lot well not until recently. When both my friend & international client had to do the staff's work for them to fix their mistake.

I would like to applaud the one person l finally spoke to from Take a lot. He has a head on his shoulders & a genuine care for his customers, so thank-you Mr D.

Drivers do not know what is delivered, however they will know what is being returned according to what l was told. So let's give them the benefit of the doubt there.

My friend & international client was credited AFTER jumping through copious amounts of hoops, which is ridiculous to say the least.

To the CEO & Chairman.

As clients, IT IS NOT OUR RESPONSIBILITY to fix your mistakes & phone YOUR international clients, THAT is YOUR staff's job - Hence the REASON they WORK there and get a SALARY!!!

Our ONLY responsibilities as CLIENTS is to give you the relevant information should there be issues within an order.

So my suggestion get that house of yours in order as you will loose more international client's.

Like l said in my previous review & l will call either one of you out, Are you going to be proactive or reactive?? Or is it just a numbers game for profit & ****** the clients for you??

My mom always said you can attract more with honey than with vinegar.

Own up to your mistakes & fix it. We all make mistakes - it's human nature However that is not the issue here, the issue is it's urksom, annoying & many will get their backs up when you as a company refuse to acknowledge it & try blame it on the clients.

Keep in mind, everyone pays eveyone's salary - directly or indirectly.

Clients make you & clients can break you.