Unwillingness to respond to queries

<p>During January 2017, I ordered a cast-iron pot set, a Kenwoord Chef and a couple of CDs through Takealot's website. I made the online payment and waited for delivery. The pot set was delivered first and it was obvious that the packaging had been tampered with. The courier would not return the box and said I should log a Return which I did. The box contained only 6 of the 7 items and the pots were in 2 different colours. At the beginiing of February the correct pot set was delivered.</p> <p> </p> <p>The next day, I checked the content of the package with the CDs. All were there except for the Yo-Yo Ma Greatest Hits CD which I had ordered. Instead, there was a Gershwin CD in the package. I contacted Takealot and they organised a Return of the one CD. The CD was duly collected and the replace ment CD was sent. When the package was opened, Takealot had sent the same Gershwin CD again. </p> <p> </p> <p>It now turns out that Takealot has the wrong code for the Yo-Yo Ma CD on their website. I have asked them to sort this out and deliver my correct CD. Their reponse? They ignored most of my e-mails and I then received an e-mail from Andile Isaacs to the effect that if i am not happy with my purchase, i am welcome to return my purchases. I said that if this problem with the CD cannot be sorted out, I will have to cancel my entire order of over R12,000. Andile Isaacs' response was once again "If you are not happy, organise a return of all the products you have bought". </p> <p> </p> <p>I am surprised that any company would be willing to lose an order of this magnitude because of an ***********, lazy call centre assistant who can't be bothered to find my correct CD. Shame on you, Takealot! I will NEVER purchase anything from you again!</p>