1 reviews | Active since Dec 2015
Unwilling to fulfil my order at advertised price
TAKEALOT advertised the Leapfrog LeapTV console on their website at R1 yesterday, I proceeded to make a purchase thinking I am receiving a great deal. I received a confirmation email into my email account that the deliver is scheduled for 14 April 2016. Later that day I check my online purchase and notice that my order has been cancelled WITHOUT ANYBODY INFORMING ME. I contacted Takealot to find out why the order was cancelled and was informed that their was an error on their website and the price was incorrect. I respond the incorrect price was not my fault and that I would like to receive the item at the price that was advertised as I had received confirmation that the item will be delivered to me. Takealot refuses to honour the contract of sale and informed me that I can pay R1449 for the item if I want it. I feel that Takealot should honour the purchase as I made a forthright offer to purchase and my offer was accepted in the form of confirmation of delivery. The price you see is the price you pay - why am I fobbed off by their customer service agents instead of somebody stepping in to do the right thing and honour the contract of sale
We are truly sorry for any inconvenience caused as result of us not being able to fulfil your order at the incorrect price.
Thank you for speaking to Sheena earlier and giving us your feedback.
Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
Regards
Takealot.com
We are truly sorry for any inconvenience caused as result of us not being able to fulfil your order at the incorrect price.
Thank you for speaking to Sheena earlier and giving us your feedback.
Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
Regards
Takealot.com
