Unwilling to assist.

I placed an order qith takealot and selected the delivery date based on when I needed the item and where I would be to receive the collection. As soon as I confirmed the order the confirmation confirmed an alternative delivery date. The moment I saw this I contacted support trying to change the delivery date, address or cancel the order. I was just told outright that NO changes can be made to the order. I was also advised that once the item is shipped, only then can I make changes to the order, which was also untrue. I am fuming at this situation. What is the point of being able to select a delivery date if Takelot just changes it. What was also ironic is that I received a followup mail asking to rate the service I received. And when I followed the link it was already closed. Pathetic service.