Untrained Staff – Parcel Collection Experience

When collecting our parcel at the Kroonstad branch, the cashier asked for a QR code, but none was available on the app, order, email, or SMS. She could not assist in locating it and said she could not help without it, so we had to leave. Shortly after, we received an SMS confirming the parcel was ready. The cashier was also unable to locate the parcel using the order number. This was frustrating and could have been handled more efficiently if the cashier was properly trained.