Until Dawn Special Edition False Advertising
On Sunday August 23rd 2015 I pre-ordered the Until Dawn Special Edition (Which is now removed from the site) For PS4 to arrive on Thursday the 27th.<br> <br> Firstly.. The next day, 24th August, I receive an email stating stock is delayed and i will receive it on the 28th of August.<br> <br> THEN!!!<br> TODAY, 26TH AUGUST, I receive an email stating the following:<br> <br> \ Dear Nasthir<br> <br> We have recently been informed by our supplier of Until Dawn Special Edition that they will not be able to supply this game in the advertised "Steelbook\"" packaging. It is our understanding that this product (in that packaging) will in fact not be supp**** to South Africa. \""<br> <br> So they had this displayed on their website for a few weeks and only on the last few days they send us a message saying that South Africa isn't even getting this Edition? So they advertised something they wasn't even 100% sure would reach our country? <br> On top of this"
We understand your disappointment by the outcome of this order. We have to rely on the information provided to us from suppliers when listing any product, and unfortunately it turned out that they were mistaken with regards to the packaging of this particular game. We made sure to communicate this to all affected customers the minute we were informed about the situation as we realise this is a sought after item.
As per our e-mail communication we are able to offer you the same game in the Extended Edition packaging or alternatively refund you for your purchase. Our complaints team will be in touch to confirm how you wish to proceed.
Once again we sincerely apologise for the disappointment caused.
Sincerely,
takealot.com
We understand your disappointment by the outcome of this order. We have to rely on the information provided to us from suppliers when listing any product, and unfortunately it turned out that they were mistaken with regards to the packaging of this particular game. We made sure to communicate this to all affected customers the minute we were informed about the situation as we realise this is a sought after item.
As per our e-mail communication we are able to offer you the same game in the Extended Edition packaging or alternatively refund you for your purchase. Our complaints team will be in touch to confirm how you wish to proceed.
Once again we sincerely apologise for the disappointment caused.
Sincerely,
takealot.com