Unsatisfied with Takealot.com

In Dec 2020, Takealot.com sent me a product of lower value than the one pictured on their website description (an electric toothbrush). I complained on the day of delivery. They did not respond substantively to my claim but removed the misleading image from their online platform. After a subsequent 10-day email and phone exchange, with many cut-and-paste empty apologies but no acknowledgement that they had used misleading marketing information, Takealot offered a refund if I returned the item: too little, too late. The only customer service representatives I was able to communicate with were junior and not empowered to make decisions. I am deeply disappointed and will not buy from them again.