JB
Jaco B
1 reviews | Active since Jan 2016
04 Jan 2016, 13:10
Unsatisfied with order
I am totally unsatisfied with the service I have received from [URL Removed]<br> <br> Your slogan is \we're only happy when you are"but you guys don't follow it.<br> <br> I purchased a square shower head on your daily deals the 17th December 2015 and chose the delivery of the item on 19 December 2015 (Order number ***).<br> <br> Come 19 December 2015 I received my parcel - Opened it only to find that it was a ROUND shower head delivered to me and not the square like I ordered.<br> <br> I contacted takealot and was told to create a return for the item on the website which i did and to send a mail with a picture of the item"
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Replies (1)takealot.com's replyOfficial
04 Jan 2016, 14:34Hello Jakes10,
We sincerely apologise for sending you the incorrect item again after accepting your return for a replacement.
This was handled incorrectly from our side and we take full responsibility for this. Thank you for taking our complaints teams call this morning and allowing Kim to bring clarity to the concerns you have raised. Kim will get in touch with you again shortly to confirm your return conclusion.
Regards
Takealot.com
We sincerely apologise for sending you the incorrect item again after accepting your return for a replacement.
This was handled incorrectly from our side and we take full responsibility for this. Thank you for taking our complaints teams call this morning and allowing Kim to bring clarity to the concerns you have raised. Kim will get in touch with you again shortly to confirm your return conclusion.
Regards
Takealot.com
takealot.com's reply04 Jan 2016, 14:34
Official
Hello Jakes10,
We sincerely apologise for sending you the incorrect item again after accepting your return for a replacement.
This was handled incorrectly from our side and we take full responsibility for this. Thank you for taking our complaints teams call this morning and allowing Kim to bring clarity to the concerns you have raised. Kim will get in touch with you again shortly to confirm your return conclusion.
Regards
Takealot.com
We sincerely apologise for sending you the incorrect item again after accepting your return for a replacement.
This was handled incorrectly from our side and we take full responsibility for this. Thank you for taking our complaints teams call this morning and allowing Kim to bring clarity to the concerns you have raised. Kim will get in touch with you again shortly to confirm your return conclusion.
Regards
Takealot.com
