UNSATISFIED CUSTOMER OF TAKEALOT

I phoned Takealot returns department on the 8th December and spoke to Kauthar Karriem. What a unpleasant experience! Somebody that is in a job but isn't the least interested in listening to the customer of give them a reasonable chance to explain there situation. She kept on interrupting me and was very rude and unhelpful.

I lodge a return the previous night online for a mattress protector that I bought but realized it is the incorrect size. They don't give you the option to say incorrect size - I choose the option off defected or damaged. Where they ask which action needs to be taken - I made a note by requesting that they replaced it with another size and said the product is not damaged.

I received an e-mail that the one product will be collected and being replaced with the other. I realized that it is going to be replace with the exact same product. I phoned and spoke with Kauthar Karriem at the returns department. When she answered the phone I asked her if I can give her the RRN-nr she said yes. I gave it to her and tried to explain to her my case. She didn't listen at all because directly after that she asked me how can se help. Every time when I start to talk she interrupt me. Eventually I asked her if she is going to listen and give me the opportunity to talk. Then she said the RRN nr is incorrect she wants the order nr of the original order. I wasn't able to provide her with that because I was phoning from my cell-phone and only wrote the RRN nr down as well as the new order nr for the replacement. It always worked like that. Then all of a sudden she wants to update my profile so that I don't battle in future if I phone in to get my information. People don't understand when you are holding for how long that you aren't in the mood to being kept busy with all unnecessary questions. I pay for my calls. Then she had a huge problem with my e-mail address and was arguing about the one that I was giving to her. She had a complete different one which doesn't belong to me. I said to her well I am giving you the one that I am always using. Who would know better what is my e-mail address?? After a long back and forth issue of information regarding an e-mail address my problem was still not being addressed to. She said to me very sarcastically where to look for the order number. That wasn't my problem. She said she will cancel the replacement but nothing was done regarding the other order because she wasn't prepared to listen. She kept on saying to me it was my mistake. I said to her I said that to you right from the beginning that it was mistake because the product is not damaged.

The following day the driver delivered the exact duplicate of the product of what I returned. I phoned the same day again and asked for an e-mail address where I can lodge a complaint but not one where it is going to land in the trash bin. Person said they don't know and gave me another phone number. It turned out that it was the same department. Phoned again and person who answered the phone promised to get a senior or manager to phone me back. I am still waiting. In the meanwhile I am still sitting with the same product. I would like them to collect the item that I have with me and refund me. In this economic times that we live in I can't believe that people have that attitude with customers. I am a client of Takealot when they were still Kalahari.com Takealot and any other company for that matter must employ people that are prepared to listen, being respectful and polite if they work at customer care.

I even received an e-mail afterward asking me how I would rate her service where I rep**** it was bad but nobody bothered to attend to the matter either.