Unsatisfied Customer

As a Takealot customer I'm really not satisfied with the service I got with regards to the cancelation process. I ordered 2 items seperately on the 26th of March and later canceled them on the same day (2 hours later) because I wanted to reorder them at the same time and not separately. I then received an email the following day in the morning to confirm the cancelation for 1 item and was refunded the money for the item but not for the delivery fee ( I paid R194 but received R119).I sent an email to ask about the delivery fee and recieved a call from a consultant who told me that my item was already packed therefore I cannot get my delivery fee back. I then asked him that if that's the case can we cancel the cancelation and he said he cannot. I asked him about my 2nd item which had not been processed yet for cancelation (it was still written cancelation requested) and if we can stop the cancelation process on that one and he said no he can't. I was later refunded R516 instead of R716. I did not even get my R200 coupon back. What I don't understand is why am I being charged delivery for items that are not yet shipped or for items that are still in their warehouse? If Takealot wants to charge for cancelations can't they atleast take half of the delivery fee money. Because at this point I have lost R75 for 1 item and R200 for another item plus my R200 coupon. The sad part is that I wanted to reorder those items again so now I have to pay delivery AGAIN!