Unsatisfied customer

I ordered an iPhone 11 for my child and it wasn’t specified that it was pre owned/pre loved or refurbished like with most companies and to my surprised i received a used phone. I left a review on takealot which was rejected and the explanation was I was supposed to be rating the product but not disclosing that a phone has been used and me getting a second hand without my knowledge surely is about the product. I feel they didn’t disclose intentionally disclose that it wasn’t new which is so *********