Unsatisfactory service.

I lodged a return claim for two separate items on their website om Wednesday the 12th December 2019 and collection took place on the Thursday 13th December 2019. Later on on the day of collection I received 2 smses stating that they arr rescheduling collection as they couldn't collect. I immediately called Takealot and I was told that they will escalate the matter and communicate with me accordingly. Indeed I received an email confirming that the mattee has been escalated and I was at ease. On Saturday the 14th December 2019 I received two smses again saying that they are rescheduling collection, I couldn't contact them as it was during the long weekend. I then received am email saying that the matter has been updated, but when I tracked the return on the website it was still saying collection scheduled, and I also received two smses saying collection couldn't happen to and it was rescheduled. I called them and the lady said she will enquire and get back to me. The collection guys actually came today, two at different times and they left without collecting anything as there was nothing to collect. I'm stressing out as I don't know what happened and why the items that were collected om Thursday were not scanned at thw warehouses yet, now I feel harassed and actually in distress especially because no one is replying to my emails where I attached the smses I'm receiving and asking to be updated. I'm not happy at all, the least they could do is find out who was working in my area om tjw day that collection took place and question them. Here are my return numbers RRN-96BB-54FE and Hi Nke, your Takealot return RRN-449A-CB5D. Contact number ***