JA
JEANENE A
1 reviews | Active since May 2013
27 Dec 2015, 10:35
Unsatisfactory Service
I ordered Christmas gifts which was supposed to be delivered on the 20th of December. To this day I have received no order. Even after numerous calls which costs me I have received nothing. My parcel is still sitting in a cage at uti. We are first time parents and my daughter received no gift on Christmas day. Your company has ruined the day for us. I want answers! Compensation and our daughter and niece presents!!!
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takealot.com's replyOfficial
27 Dec 2015, 12:36Hello jeaneneapril,
Thank you for taking our complaints team's call to apologise for our failure to deliver the 2nd part of your order. As requested we please need some time to investigate this matter with the responsible UTi branch and their management team. Our team will be in touch with you again on Monday with feedback and assistance as soon as they've received the relevant information.
Once again we sincerely apologise for spoiling what should have been a fun and exciting time for you and your family.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for our failure to deliver the 2nd part of your order. As requested we please need some time to investigate this matter with the responsible UTi branch and their management team. Our team will be in touch with you again on Monday with feedback and assistance as soon as they've received the relevant information.
Once again we sincerely apologise for spoiling what should have been a fun and exciting time for you and your family.
Sincerely,
takealot.com
takealot.com's reply27 Dec 2015, 12:36
Official
Hello jeaneneapril,
Thank you for taking our complaints team's call to apologise for our failure to deliver the 2nd part of your order. As requested we please need some time to investigate this matter with the responsible UTi branch and their management team. Our team will be in touch with you again on Monday with feedback and assistance as soon as they've received the relevant information.
Once again we sincerely apologise for spoiling what should have been a fun and exciting time for you and your family.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for our failure to deliver the 2nd part of your order. As requested we please need some time to investigate this matter with the responsible UTi branch and their management team. Our team will be in touch with you again on Monday with feedback and assistance as soon as they've received the relevant information.
Once again we sincerely apologise for spoiling what should have been a fun and exciting time for you and your family.
Sincerely,
takealot.com