Unsatisfactory service

On the 15th of July I placed an order for over R2000.I receive one sealed box from them on the 20th of July.Upon opening the box I find that I only received part of the items I have ordered, when I went into my app I see that they scanned every item.This meant that all items were scanned to say they have sent it however I did not receive quite a lot of my items that I was charged for.

Upon calling Takealot on the 20th I was told they need to escalate it to the warehouse and they will respond to me as soon as the warehouse staff have a response.On Friday the 23rd July I call again ,spoke to another call agent and was told the exact same thing.Then I decided to contact Takealot on Facebook and was told the exact same thing as the two times I called. I find this ridiculous that I must wait for them to find the time to check on their wrong doing and I must wait on them to decide from the warehouse when they want to respond. It’s really really sad to see companies treat customers this way. I am now at a point where I am asking for my missing items or my money back as it’s not my problem what went on internally ,I am an I satisfied customer and that alone should have made them want to resolve the matter.