Unsatisfactory Client Service at Takealot

After purchasing a laptop on the 20th of May and receiving it on the 26th of May, by the 11th of Oct, the laptop was back in Takealot's warehouse. The laptop worked in the evening and wouldnt switch on in the morning, so we sent it back to Takealot for them to FIX. They informed us that it wouldnt be fixed and that they didn't have replacement stock and would give us a refund, however this didnt help us get our irreplaceable files back that are on the laptop. I have phoned and emailed more times than I can count and no one seems to be willing to actually help. I have now been told that should I want the information that is on the laptop, I will have to buy it back at the price at we purchased it.. Paying full price for a laptop that doesnt work according to them just to remove files from the harddrive, doesnt seem fair to me. I have asked that they simply remove the files and send them to me on a harddrive (which I will purchase through them) but am told that cant be done. I dont care about the laptop - would just like my files that are on it back.