Unresolved Takealot Marketplace Complaint Since December 2025

I am posting this in the hope of finally obtaining a resolution to a complaint that has been ongoing since December 2025.

My dispute relates to a seller operating on the Takealot Marketplace. After being unable to resolve the matter directly, I escalated the issue through the available channels and ultimately lodged a complaint with the Consumer Goods and Services Ombud (CGSO) on 7 January 2026.

Despite the matter being open for several months, it remains unresolved. In May 2026, I was advised by the CGSO that they had been unable to meaningfully progress the complaint due to a lack of the necessary engagement required to move the matter forward.

As a customer, this leaves me in a difficult position. My concern is not only the original dispute, but also the fact that the matter has now been outstanding for approximately six months without a resolution.

I would appreciate clarification from Takealot on the following:

• What action was taken regarding my complaint? • Was Takealot actively engaging with the CGSO during the investigation? • What protections are available to customers when disputes involving Marketplace sellers remain unresolved for extended periods? • What steps can now be taken to bring this matter to a conclusion?

I have supported Takealot for many years and would prefer to resolve this matter constructively. However, after such a lengthy period, I believe it is reasonable to expect a clear explanation and a path toward resolution.

Reference: CGSO Case ***